Returns & Exchanges

At Dorothy, we want your home to feel perfect, which is why we offer a 30-day return policy on all furniture and decor items to ensure your complete satisfaction. All returned items must be in their original packaging and unused condition to be eligible for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully pack your items in their original boxes with all protective padding to prevent damage during transit.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your package.

• 4.
  Drop Off and Refund

  Drop off your package at any authorized carrier location; once we receive and inspect the item, your refund will be processed within 5-7 business days.